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Activate your Zip account​

When you first sign up for Zip, your account will be in test mode. Before selling any products, you will need to enable live mode for your account.

You can do this by clicking the “Activate your account” link in the sidebar. There are two steps to the activation process:

  1. Verify your email address
  2. Fill out your account information

Activate your account

Once submitted, approvals typically happen in 1-3 business days. We recommend you answer the questions honestly and provide as much information as possible.

What types of businesses do you approve?​

We approve most businesses of all sizes, from startups to large enterprises as long as they are not prohibited.

What is the wait time for new applications?​

Thank you for submitting your application!

Our team is excited to review your application thoroughly to understand your business and what you’re selling. While we aim to move quickly, the review process can take a little time depending on various factors. But rest assured, we’re on it and will get back to you as soon as possible!

Thank you for your patience and understanding. We look forward to being a part of your journey!

What if my application is not approved?​

We understand that receiving a notification that your application was not approved can be disappointing. Our application process is rigorous, as we carefully consider many factors to ensure compliance, and compatibility with the types of businesses and products we support.

However, this decision is not the end of the road. If you believe there was a mistake or if there have been changes to your business that might address any issues, we encourage you to contact us for re-evaluation. We value your interest and are here to support you throughout this process.

Thank you for your understanding and patience. We look forward to the possibility of working with you in the future.

Why is my application still pending?​

We understand that waiting for an application decision can be challenging, and we want to keep you informed. Your application may remain in a pending state for a couple of reasons:

  • High Demand: Due to the popularity of our services, we may experience a high volume of applications. Rest assured, our team is working diligently to review and process each application as quickly as possible.

  • Risk Assessment: As part of our thorough review process, we conduct a comprehensive risk assessment for each application. This helps ensure the safety and security of our platform and community. While this step can sometimes extend the review period, it is essential to maintaining our high standards.

  • Product Support: We want to ensure that we can provide the best support for your specific business needs. If we need additional information or clarification to better understand your business model, we may reach out to you for further details.

We appreciate your patience and understanding. If you have any questions or need further assistance, please feel free to reach out to us. Thank you for being a part of our community!